Terms of Use
Last updated 11 November 2026
- Be 18 or older, be yourself, and tell the truth.
- Treat people with respect. No harassment, hate, nudity or asking for money.
- We review reports and can see everything on Finally. Break the rules and we delete your account and ban your email.
- Stay safe: meet in public, and never send money to someone you met online.
1. About these terms
Finally is a dating service run by By Faith Global (Pty) Ltd (registration 2024/078526/07), 56 Jacaranda Avenue, Olivedale, Johannesburg, 2188 ("we", "us"). By creating an account you agree to these Terms and our Privacy Policy.
2. Who can join
- You must be 18 or older.
- One account per person, and it must be you: no fake, shared or business accounts.
- You may not join if you have been convicted of a sexual or violent offence, or if we have removed you from Finally before.
3. Be honest (the Honesty pledge)
- Everything on your profile must be true, including your age, marriage history and children.
- Your photos must be recent photos of you. No photos of other people's children, celebrities or anyone else.
- Your Realness score reflects how openly you've answered. It is not a background check.
4. Respect everyone
You may not:
- harass, threaten, bully, stalk or intimidate anyone;
- post or send hate speech, or anything discriminatory, violent or abusive;
- share nude, sexual or explicit content;
- ask anyone for money, gifts, bank details, airtime or investments, or promote any business, scheme or website;
- impersonate someone, or use Finally for anything illegal;
- try to break, scrape, copy or get around the security of the service.
5. How we keep Finally safe
- Our safety team can review any profile, photo, message and report, and we review every report.
- We may remove content, or suspend or permanently delete any account that breaks these Terms, without warning. When we delete an account for breaking the rules, we may ban its email address from joining again.
- We do not run criminal background checks, and we can't guarantee how other members behave. Please take care.
6. Your safety
- Keep chatting in Finally until you trust someone.
- Meet in a public place, tell a friend where you're going, and arrange your own transport.
- Never send money or share bank details with someone you met online, whatever the story.
- Report anything that feels wrong: tap ⋯ in a chat, or "Report or block" on a profile.
7. Your content
You own what you post. You give us permission to store it and show it to other members while your account is open, for the purpose of running Finally. When you delete your account we delete your content (see the Privacy Policy).
8. Paid features
Finally is free to join and use. Finally Plus is an optional paid extra: unlimited likes, seeing who liked you and who viewed your profile, undoing a pass, and one free 30-minute Boost every 30 days.
- Founding members: while our founding period runs, every member gets Plus free. We'll give notice in the app before the founding period ends. When it ends, Plus becomes paid and nothing is charged unless you choose to buy it.
- Prices and paying: the price and how long Plus lasts are shown before you pay. You pay once, securely through iKhokha (we never see or store your card details). Plus starts as soon as the payment is confirmed.
- No automatic renewal: Plus does not renew by itself and nothing is taken from your card again. When it ends, your account simply goes back to the free version. Buying again adds the days on top.
- Cooling-off: under the Electronic Communications and Transactions Act you may cancel within 7 days of paying for a full refund, provided you have not yet used a Plus feature. Email info@byfaithglobal.com with your payment reference (it starts with FN-).
- Problems: if you were charged but Plus didn't switch on, or something went wrong, email us with your reference and we'll fix it or refund you.
- Account removed: if you delete your account, unused Plus time is lost. If we remove your account for breaking these Terms, unused Plus time is not refunded.
Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act always apply.
9. Leaving Finally
You can delete your account at any time from Me → Delete my account.
10. Our responsibility
We work hard to keep Finally safe and running, but we provide it "as is". As far as the law allows, we aren't responsible for the conduct of other members, on or off Finally, or for losses caused by them. Nothing in these Terms limits rights you have under the Consumer Protection Act that can't be limited.
11. Changes and law
We may update these Terms; if the change is important we'll tell you in the app first. These Terms are governed by the law of South Africa.